Returns & Cancellations Policy

At Dreamy Nursery, your satisfaction is our priority. If you're not completely happy with your purchase, we aim to make the returns process simple, clear, and stress-free.

Cancelling Your Order (Before Dispatch)

You may cancel your order at any time before it has been dispatched by emailing support@dreamynursery.com. Cancellations are processed promptly and free of charge unless the item has already shipped.

Returning an Item (After Delivery)

You have the right to return your order within 14 days of receiving it, for any reason. The return window begins the day you (or an authorised recipient) receive the goods.

Return Fees

Return shipping costs are the responsibility of the customer, except in cases where the item is faulty or damaged. Any applicable shipping fees will be clearly communicated prior to arranging the return. No restocking fees will be charged

How to Start a Return

As return addresses vary by supplier, items must not be returned without prior authorisation. Unauthorised returns will not be accepted.

To initiate a return, email returns@dreamynursery.com or call 0333 090 2685 with the following:

  • Full name
  • Order number
  • Delivery address
  • Contact number
  • Purchase date
  • Date goods were received
  • Items you wish to return

We’ll respond within 48 working hours with return instructions.

Return Conditions

To be eligible for a return:

  • Items must be unused, unassembled, and in original packaging
  • Items must be in as-new condition
  • Assembled furniture cannot be returned

Hygiene Restrictions

Due to hygiene standards, mattresses cannot be returned if unsealed or used, unless faulty.

Faulty or Damaged Items

If your item arrives damaged, defective, or not as described:

  • Contact us immediately at support@dreamynursery.com
  • You are entitled to a full refund within 14 days of purchase
  • After 14 days, we’ll help arrange repairs or replacements in line with the manufacturer’s warranty (an inspection may be required)

Track Your Return

To check the status of your return, please email returns@dreamynursery.com with your name, order number, and contact details. We aim to respond within 24 hours.

Exchanges

For faster service, we recommend returning the original item and placing a new order once your return is approved.

Refunds

We offer full refunds for:

  • Orders cancelled before dispatch
  • Returns within 14 days of delivery (excluding unsealed mattresses), provided items are unused, unassembled, and in original packaging — delivery costs included
  • Faulty, damaged, or goods not as described you're entitled to a full refund, repair, or replacement within 30 days of purchase
  • After 30 days, you may still request a repair or replacement in line with your statutory rights

Return & Refund Deductions

We reserve the right to make reasonable deductions from the refund if:

  • The returned item has been used, assembled, or is not in its original packaging
  • The item is damaged due to handling beyond what is necessary to examine its nature, characteristics, or functioning

How Refunds Are Issued

All refunds will be made to your original payment method, unless expressly agreed otherwise in writing.

Please allow up to 14 working days after processing for the refund to appear in your account, depending on your bank or payment provider.

Please review the Dreamy Nursery Refund Policy HERE

Contact Us

If you have a question, please visit our FAQ page or if you need further assistance, feel free to:

Support Hours

Mon–Fri: 8:30 AM – 5:30 PM
Sat–Sun: 9:00 AM – 5:00 PM

After Hours?
Please use our Contact Form here Or email us at info@dreamynursery.com

Our Dreamy Family Team will respond to all enquiries within 24 hours.

Mailing Address

AB Taylor Retail LTD
33 Bolney Grange Industrial Park
Stairbridge Lane, Haywards Heath
West Sussex, RH17 5PB
United Kingdom
Company No: 15388555

Please note: This address is for correspondence only. Do not send returns here—we’ll provide the correct return address upon request. Visits are by appointment only.