Return Policy

At Dreamy Nursery we understand that sometimes a product might not meet your expectations, and we want to make the returns process as hassle-free as possible. 

We have a 14-day return policy. Therefore if you’re not completely satisfied with your purchase, you can return it within 14 days of receiving your order for a refund. 

It is the customer’s responsibility for the return shipping cost (except in cases where the item received is defective or incorrect).

Customers are reminded to take reasonable care and ensure the items returned to our suppliers are unused, unbuilt, in their original packaging, and include a proof of purchase or order details. 

Please note: For hygiene reasons mattresses cannot be returned if unwrapped or unsealed.

To start a return, you can contact us at returns@dreamynursery.com, providing your order number and the reason for the return.

Returns must be sent to specific locations within the UK, depending on the supplier. As such, any items returned to us without prior authorisation and instructions will not be accepted. We kindly request customers to contact our customer service team to arrange and confirm the return process before sending any items back.

You can always contact us for any return question at support@dreamynursery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@dreamynursery.com