Refund Policy
At Dreamy Nursery, your satisfaction is our priority. If you're not completely happy with your purchase, we strive to make the refund process clear, fair, and stress-free.
When Are Refunds Issued?
We offer full refunds for:
- Orders cancelled before dispatch
- Returns within 14 days of delivery (excluding unsealed mattresses), provided items are unused, unassembled, and in original packaging — delivery costs included
- Faulty, damaged, or goods not as described you're entitled to a full refund, repair, or replacement within 30 days of purchase.
- After 30 days, you may still request a repair or replacement in line with your statutory rights
Return & Refund Deductions
We reserve the right to make reasonable deductions from the refund if:
- The returned item has been used, assembled, or is not in its original packaging
- The item is damaged due to handling beyond what is necessary to examine its nature, characteristics, or functioning
How Refunds Are Issued
All refunds will be made to your original payment method, unless expressly agreed otherwise in writing.
Please allow up to 14 working days after processing for the refund to appear in your account, depending on your bank or payment provider.
How to Request a Refund
To request a refund, please email us at returns@dreamynursery.com with your:
- Full name
- Order number
- Delivery address
- Contact number
- Purchase date
- Date goods were received
- Items you wish to return
We’ll respond within 48 working hours with return instructions.
Important: Items must not be returned without prior authorisation. Unauthorised returns will not be accepted.
Return Shipping Fees
Return shipping is the customer's responsibility unless the item is faulty or damaged. Any applicable fees will be clearly communicated before arranging the return.
Please review the Dreamy Nursery Returns & Cancelation Policy HERE
Refund Timeframes
Refunds will be processed within 14 days of the earliest of:
- Receipt of the returned goods
- Receipt of evidence that goods have been returned
- Cancellation confirmation (if goods were not dispatched)
Track Your Refund
To check the status of your refund, please email returns@dreamynursery.com with your name, order number, and contact details. We aim to respond within 24 hours.
Need Help?
We understand that purchasing nursery furniture is a big decision. If you have any questions or need help with your return, our friendly team is here for you.