Thank you for choosing Dreamy Nursery. We are honoured to be a part of your journey as parents, and we look forward to helping you create spaces where memories are made and dreams are nurtured. 

If you have any questions for a member of our team, please call us on 0333 090 2685.

Our phone lines are open Monday - Friday 9.30am - 5pm and Saturdays & Sundays 10am - 4pm.

You can contact us using the form below, or you can send us an email to info@dreamynursery.com. Our Parent Care team will aim to respond to all enquiries within 48 hours.

We specialise in premium baby and nursery products, including cots, bassinets, nursing chairs, changing tables, bedding, décor, and playroom essentials. Our curated collection focuses on quality, safety, and style to meet your parenting needs.

Absolutely! All our products meet or exceed safety standards, and we prioritise non-toxic, baby-friendly materials. Safety is at the core of every product we offer.

We are committed to sustainability and offer a range of eco-friendly products crafted from sustainable materials, including organic bedding, FSC-certified wood furniture, and non-toxic finishes. Look for the “Eco-Friendly” badge on product pages.

At Dreamy Nursery we understand that sometimes a product might not meet your expectations, and we want to make the returns process as hassle-free as possible. 

We have a 14-day return policy. Therefore if you’re not completely satisfied with your purchase, you can return it within 14 days of receiving your order for a refund. 

It is the customer’s responsibility for the return shipping cost (except in cases where the item received is defective or incorrect).

Customers are reminded to take reasonable care and ensure the items returned to our suppliers are unused, unbuilt, in their original packaging, and include a proof of purchase or order details. 

Please note: For hygiene reasons mattresses cannot be returned if unwrapped or unsealed.

To start a return, you can contact us at returns@dreamynursery.com, providing your order number and the reason for the return.

Returns must be sent to specific locations within the UK, depending on the supplier. As such, any items returned to us without prior authorisation and instructions will not be accepted. We kindly request customers to contact our customer service team to arrange and confirm the return process before sending any items back.

You can always contact us for any return question at support@dreamynursery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@dreamynursery.com

At Dreamy Nursery, we’re dedicated to providing a seamless shopping experience for every customer.

For the most accurate delivery pricing, simply proceed to checkout—shipping charges are automatically calculated based on your postcode.

Free UK Mainland Delivery on Orders Over £100

Spend £100 or more and receive FREE UK mainland shipping on your entire order!

Want free delivery with no minimum spend? Simply subscribe to the Dreamy Nursery Family Club and enjoy complimentary UK mainland shipping on all orders, no matter the amount.

Please note: Free shipping applies to most postcodes within England, Scotland, and Wales.

For delivery quotes to Northern Ireland, the Scottish Highlands & Islands, or international destinations, please contact us at sales@dreamynursery.com —we're always happy to help!

Order Confirmation

Once you place an order, your card will be pre-authorised but not charged. Payment is processed only after product availability is confirmed with our supplier. If there is any delay, the pre-authorisation will be voided and we’ll notify you promptly.

Order Tracking

You’ll receive tracking details by email within 24 hours of dispatch. If you haven’t received tracking information within 6 working days, please email us at support@dreamynursery.com and we’ll assist you.

Delivery Times

Delivery times vary depending on the product and supplier. For accurate delivery estimates, please refer to the product page for each item.

Missed Deliveries

If no one is available to receive a pre-arranged delivery, a second delivery fee will apply to reschedule the delivery at a new date and time.

Undelivered or Lost Packages

If your order hasn’t arrived within the estimated timeframe, contact us at support@dreamynursery.com or call 0333 090 2685. We’re here to help and ensure your items reach you safely.

International Deliveries

We’re happy to ship internationally! Due to the variety in product sizes and destinations, please email us at sales@dreamynursery.com for a custom shipping quote. Once approved, we’ll process your order through our secure online payment gateway.

Returns & Exchanges

For full details on our return policy, please visit our Returns page.

Questions?

If you have any questions about our shipping policy, feel free to reach out to the Dreamy Nursery Family at support@dreamynursery.com or give us a call on 0333 090 2685. We’re always happy to help.

Thank you for choosing Dreamy Nursery. We’re honoured to be a part of your parenting journey and can’t wait to help you create beautiful spaces where memories are made and dreams come true.

Welcome to Dreamy Nursery, where our luxury baby and children's bedroom furniture will transform every child's space into a stylish and serene sleep sanctuary.

Our Story

We are a family-run business, inspired by the birth of our son in July 2023, and our quest to create the dream nursery for him. This journey motivated us to build a seamless online shopping experience where parents can find everything they need to design beautiful spaces for their little ones to grow, dream, and thrive.

As parents, we understand the importance of creating a safe, peaceful environment for your child without compromising on style or quality.

As a British-Canadian couple, we thoughtfully curate our collection to blend elegance, durability, and a distinctive fusion of modern North American style with timeless European design. 

At Dreamy Nursery, we understand that nurturing a child's development begins at home. That's why we prioritise furniture that reflects modern design trends and meets the highest safety standards, allowing you to furnish your child's room confidently.

From cots and changing tables to beds and storage solutions, our mission is to help families bring their dream nurseries and children’s bedrooms to life. 

We are dedicated to delivering a personalised shopping experience for every parent—from the first click to the moment your dream furniture arrives at your door. Our family is here to support you every step of the way, offering guidance, timely responses to inquiries, and attentive aftercare to ensure complete satisfaction.

We believe in building lasting relationships, so whether you need assistance selecting the perfect piece, have questions about your order, or need post-purchase support, our friendly, knowledgeable team is only a message away. At Dreamy Nursery, we are committed to providing a seamless experience, allowing you to focus your time and energy on what matters most—your little ones.

Connect with Us

Thank you for choosing Dreamy Nursery. We’re honoured to be a part of your journey as parents, and we look forward to helping you create spaces where memories are made and dreams are nurtured. If you have any questions or need assistance, don't hesitate to reach out to us.

We don't currently offer custom products. For alternative options please contact our product experts at support@dreamynursery.com and they can discuss our luxury collections with you.

Dreamy Nursery does not have a physical showroom. However, please arrange a FREE design consultation with our team via the link HERE and they will be able to digitally showcase our extensive collections and help you design your dream bedroom for your little one. For more information on any products, please contact us on support@dreamynursery.com.

Please sign up and subscribe to our Dreamy Nursery family newsletter HERE, and you will receive £25 off of your first order, and all of our future exclusive offers.