Delivery
At Dreamy Nursery, we strive to provide a seamless shopping experience for all our customers. Please find our shipping policy below:
Free UK Shipping
We are delighted to offer Free Standard Shipping on all orders within the United Kingdom. No minimum purchase is required—just shop and enjoy complimentary delivery straight to your door!
Order Confirmation
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Processing Time
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days.
Order Tracking
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at support@dreamynursery.com so that we can help.
Delivery Times
Delivery times may vary based on the supplier. For accurate details, please refer to the product page of each individual item.
Undelivered or Lost Packages
If your package has not arrived within the estimated timeframe, please contact the Dreamy Nursery Family on support@dreamynursery.com or call the team on 0333 090 2685. We are here to assist and ensure your order reaches you promptly.
Returns and Exchanges
For information on our return policy, please visit our [Returns & Exchanges page HERE].
International Deliveries
We will gladly ship our products to international customers. Due to the wide variety of product dimensions, please email us at shop@dreamynursery.com and we will provide an up-to-date shipping price quote for you on request, per order.
If you are happy with the proposed quote, we will prepare an order and payment through our secure online payment gateway.
Questions?
If you have any questions about our shipping policy, please don’t hesitate to contact the Dreamy Nursery Family on support@dreamynursery.com or call the team on 0333 090 2685 . We’re happy to help!
Thank you for choosing Dreamy Nursery. We’re honoured to be a part of your journey as parents, and we look forward to helping you create spaces where memories are made and dreams are nurtured.