Shipping Policy
At Dreamy Nursery, we’re committed to providing a seamless and reliable shopping experience from checkout to delivery.
Free UK Mainland Delivery
We offer free shipping on all orders to Mainland UK addresses, across England, Wales, and Scotland.
Estimated Delivery Times
Items are dispatched directly from our supplier’s warehouse. Order's are dispatched within 24 hours of being placed (daily cut off time - 4pm GMT). Please note that delivery services may vary depending on the item. For any questions regarding direct deliveries, please contact our sales team at sales@dreamynursery.com.
Estimated delivery timeframes for Mainland UK are as follows:
|
Supplier |
Dispatch Days |
Daily Dispatch Cut Off Time |
Handling Days (Dispatch Time) |
Delivery Days |
Estimated Delivery Time |
Total Estimated Delivery Time |
|
Amani |
Monday - Friday |
4pm (GMT) |
0 -1 Days |
Monday - Friday |
3 business days |
3-4 business days |
|
Babymore |
Monday - Friday |
4pm (GMT) |
0 -1 Days |
Monday - Friday |
2–3 business days |
2-4 business days |
|
Clair de Lune |
Monday - Friday |
4pm (GMT) |
0 -1 Days |
Monday - Friday |
1–5 business days |
1-6 business days |
|
Obaby |
Monday - Friday |
4pm (GMT) |
0 -1 Days |
Monday - Friday |
2–7 business days |
2-8 business days |
|
The Artisan Bed Company |
Monday - Friday |
4pm (GMT) |
0 -1 Days |
Monday - Friday |
7–10 business days |
7-11 business days |
Note: All lead times provided are based on the latest estimates from our suppliers and reflect standard working days (Monday - Friday). National holidays and other non-working days are not included in these estimates.
For the most accurate delivery estimate, please refer to the individual product page.
Additional Delivery Areas
Unfortunately, we are unable to deliver to offshore locations, including the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands, Northern Ireland and International locations.
We apologise for any inconvenience this may cause. If you’re located in one of these areas, please contact us at sales@dreamynursery.com, and we’ll do our best to help you find a suitable delivery solution.
For security reasons, we are unable to deliver to BFPO addresses. We also reserve the right to decline delivery to addresses we consider unsecure, such as PO Boxes or communal mailboxes. If your order is affected, we will contact you promptly.
Order Confirmation & Processing
- Your card will be pre-authorised at checkout.
- Payment is only processed after confirming stock availability with the supplier.
- If your item is unavailable or delayed, your pre-authorisation will be voided, and you will be notified promptly.
Tracking Your Order
You’ll receive an email with tracking information within 24 hours of dispatch.
Track your order anytime via our Order Tracking page.
Delivery Method
- Deliveries are made to your front door or main entrance of flats/apartments only.
- A capable person(s) must be present to receive and handle large items.
- Couriers cannot enter the premises due to legal restrictions.
Lost or Undelivered Packages
If your package hasn’t arrived within the expected timeframe, please contact us at:
support@dreamynursery.com or call 0333 090 2685. We’re here to help.
Returns & Refunds
Please refer to our Returns Policy for full details on how to return items and request a refund.
Contact Us
If you have a question, please visit our FAQ page or if you need further assistance, feel free to:
- Call us on 0333 090 2685
- Use our Live Chat feature on the website
- Contact Form: Submit here
Support Hours
Mon–Fri: 8:30 AM – 5:30 PM
Sat–Sun: 9:00 AM – 5:00 PM
After Hours?
Please use our Contact Form here Or email us at info@dreamynursery.com
Our Dreamy Family Team will respond to all enquiries within 24 hours.
Mailing Address
AB Taylor Retail LTD
33 Bolney Grange Industrial Park
Stairbridge Lane, Haywards Heath
West Sussex, RH17 5PB
United Kingdom
Company No: 15388555
Please note: This address is for correspondence only. Do not send returns here—we’ll provide the correct return address upon request. Visits are by appointment only.